LEGAL

Terms & Conditions

Last updated: 27 November 2025

Please read these terms carefully before using our website or purchasing our services.

1. Introduction

These Terms and Conditions govern your use of the FORGE Coaching website, all services, products, bookings, and digital materials provided by FORGE Coaching.

By accessing this website, booking services, or purchasing products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Who We Are

Business Name: FORGE Coaching

Operated by: James Hamell

Location: Gloucestershire, United Kingdom

Contact Email: [email protected]

3. Definitions

For clarity, the following terms are defined:

"We", "Us", "Our"

Refers to FORGE Coaching and James Hamell

"You", "Client", "User"

Refers to website visitors, coaching clients, or purchasers of products

"Services"

Includes 1:1 coaching, workshops, speaking engagements, training sessions, books, and courses

"Digital Products"

Includes online courses, PDF downloads, worksheets, templates, and other digital materials

4. Eligibility

To use our services, you must meet the following requirements:

  • You must be 18 years of age or older to book coaching or purchase services
  • Services are available worldwide but operated from the United Kingdom
  • You must provide accurate and complete information during sign-up, booking, or purchase
  • You must have the legal capacity to enter into a binding agreement

5. Coaching Services

Important: What Coaching Is and Isn't

Coaching is not therapy, counselling, psychiatry, psychology, or medical treatment. Coaching provides:

  • Support, structure, and accountability
  • Practical guidance and tools
  • Strategies for building resilience and structure
  • Goal-setting and action planning

Client Responsibility

You are responsible for your own decisions, actions, and wellbeing. Coaching supports you in making changes, but you remain fully responsible for the outcomes.

No Guaranteed Results

Results vary from person to person. FORGE Coaching makes no guarantees regarding specific outcomes, timelines, or success metrics.

Delivery Method

Coaching is delivered online via video call (Zoom, Google Meet, or similar) unless otherwise stated. You are responsible for having a stable internet connection and appropriate device.

Crisis Disclaimer

Coaching is not suitable for crisis situations. If you are experiencing a mental health crisis, suicidal thoughts, or are in immediate danger, please contact emergency services (999), NHS 111, Samaritans (116 123), or your local crisis team immediately.

6. Workshops & Training Sessions

  • Delivery Format

    Workshops may be delivered online or in-person, as specified at the time of booking.

  • Booking Acceptance

    Booking a workshop confirms your acceptance of these Terms & Conditions.

  • Organisational Bookings

    Organisations booking workshops are responsible for ensuring participant suitability and wellbeing.

  • Third-Party Venues & Technology

    FORGE Coaching is not responsible for issues arising from third-party venues, equipment, or technology platforms.

7. Digital Products & Online Course

Personal Use Only

Digital products are licensed for your personal use only. You may not share, resell, distribute, or republish any content.

No Refunds on Digital Products

Due to the instant access nature of digital products, no refunds are provided once a product has been downloaded or accessed.

Access Period

You will typically receive lifetime access to purchased digital products, unless the product is discontinued or significantly updated. We reserve the right to modify or remove products with reasonable notice.

Technical Requirements

You are responsible for ensuring you have the necessary equipment, software, and internet connection to access digital products.

8. Payment Terms

  • Currency

    All prices are listed in British Pounds (GBP) unless otherwise stated.

  • Payment Processing

    Payments are processed securely through trusted third-party providers such as Stripe or PayPal. We do not store your card details.

  • Payment Before Access

    Payment must be completed in full before coaching sessions begin or digital products are accessed.

  • Payment Plans

    If a payment plan is offered, all instalments must be completed in full as agreed. Failure to make payments may result in suspended access to services.

  • Invoices

    Invoices or receipts will be provided for all purchases via email.

9. Cancellations & Refunds

1:1 Coaching

  • Late Cancellations: Sessions cancelled with less than 24 hours' notice may be forfeited and counted as used.
  • Package Refunds: Coaching packages are non-refundable once the first session has taken place.
  • Missed Sessions: No refunds are provided for sessions you miss or do not attend.
  • Rescheduling: Sessions may be rescheduled with at least 24 hours' notice, subject to availability.

Workshops & Speaking Engagements

  • Rescheduling Notice: Organisations must provide at least 7 days' notice to reschedule a workshop.
  • Deposits: If a deposit is required, it is non-refundable once the booking is confirmed.
  • Cancellation by FORGE: If we need to cancel, a full refund or alternative date will be offered.

Digital Products & Courses

Digital products are non-refundable due to their instant-access nature. Once you have accessed or downloaded a product, no refund can be provided.

Please ensure the product is suitable for your needs before purchasing. Product descriptions, previews, and FAQs are provided to help you make an informed decision.

Events & Tickets

  • Event tickets may be transferable to another person (subject to event terms).
  • Tickets are normally non-refundable unless an event is cancelled by FORGE Coaching.

10. Client Responsibilities

As a client, you agree to:

  • Attend sessions on time and be prepared to engage
  • Communicate honestly and respectfully with your coach
  • Follow safety and wellbeing advice provided during coaching
  • Inform James of any mental health concerns that may affect coaching suitability
  • Take responsibility for your own decisions, actions, and outcomes
  • Respect confidentiality if participating in group settings

11. Intellectual Property

All content on this website and within FORGE Coaching materials is owned by FORGE Coaching and protected by copyright laws. This includes:

Website content & design
Course materials & videos
Worksheets & downloads
FORGE Method framework
Logos & branding
Written articles & tools

You are granted a personal, non-transferable, non-commercial licence to use purchased materials for your own personal development only.

You may NOT:

  • • Copy, reproduce, or redistribute content
  • • Use materials for commercial purposes
  • • Share login credentials or course access
  • • Modify or create derivative works
  • • Remove copyright or attribution notices

12. Limitation of Liability

Please read this section carefully as it limits our liability:

To the fullest extent permitted by law, FORGE Coaching and James Hamell shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • • Your use of (or inability to use) our website, services, or products
  • • Any decisions, actions, or outcomes resulting from coaching
  • • Emotional, psychological, financial, or physical consequences
  • • Technical issues, website downtime, or data loss
  • • Third-party actions or services

You acknowledge that:

  • • You take full responsibility for your decisions, actions, and outcomes
  • • No guarantees are made regarding financial, psychological, or personal results
  • • Coaching outcomes depend on your commitment, circumstances, and individual factors
  • • FORGE Coaching provides tools and guidance, not guarantees of success

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Health Disclaimer

Not Medical Advice

Coaching does not diagnose or treat mental illness, medical conditions, or psychological disorders. It is not a substitute for therapy, counselling, psychiatry, or medical advice.

Seek Professional Support

If you have mental health concerns, diagnosed conditions, or are in crisis, please seek appropriate professional support from qualified medical or mental health practitioners.

Wellbeing Suggestions

Any wellbeing suggestions, tools, or strategies provided are optional and for informational purposes. You are responsible for deciding what is appropriate for you.

14. Website Use

By using this website, you agree to:

  • Use the website lawfully and not engage in illegal, harmful, or abusive activity
  • Not attempt to hack, disrupt, or misuse the website or its systems
  • Not copy, scrape, or reproduce website content without permission
  • Not introduce viruses, malware, or harmful code

We reserve the right to update, modify, suspend, or remove website content at any time without notice.

15. External Links

This website may contain links to third-party websites, resources, or services that are not owned or controlled by FORGE Coaching.

We are not responsible for:

  • The content, accuracy, or availability of external websites
  • Privacy practices or terms of third-party sites
  • Products, services, or transactions conducted on external sites

We recommend reviewing the terms and privacy policies of any third-party websites you visit.

16. Privacy Policy

Your use of this website and our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Please read the Privacy Policy carefully. It forms part of your agreement with FORGE Coaching and should be read alongside these Terms & Conditions.

17. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time to reflect changes in our services, legal requirements, or business practices.

When we make changes:

  • The "Last updated" date at the top of this page will be revised
  • For significant changes, we may notify you by email or website notice
  • Continued use of the website or services after changes constitutes acceptance

We encourage you to review these Terms periodically to stay informed of any updates.

19. Contact Information

If you have any questions about these Terms & Conditions or need clarification on any section, please contact us:

FORGE Coaching

Operated by James Hamell

Location

Gloucestershire, United Kingdom

Thank you for taking the time to read our Terms & Conditions. By using FORGE Coaching services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Last updated: 27 November 2025