Last updated: 27 November 2025
Clear information about refunds, cancellations, and rescheduling for all FORGE Coaching services and products.
This Refund Policy applies to all purchases made from FORGE Coaching, including:
This policy exists to ensure fairness to both you (the customer) and FORGE Coaching. We want to be transparent about what you can expect while also protecting the integrity of our services.
| Product/Service | Refund Available? |
|---|---|
| 1:1 Coaching (after first session) | ✗ No |
| Workshop Tickets (Public) | ✗ Generally No |
| Digital Products (once downloaded) | ✗ No |
| Online Course (once accessed) | ✗ No |
| Online Course (not accessed, within 14 days) | ✓ Yes |
| Physical Books (damaged/defective) | ✓ Yes |
Non-Refundable After First Session
Once the first coaching session has taken place, the coaching package is considered "in use" and becomes non-refundable. This is because the service has been delivered and coaching time has been allocated to you.
No Refunds for Missed Sessions
Refunds are not offered for sessions you miss or do not attend. You are responsible for attending scheduled sessions on time.
Punctuality Expected
Clients are expected to join sessions on time. Late arrivals do not extend the session duration.
With 24+ Hours Notice
Sessions can be rescheduled with at least 24 hours' notice, subject to availability. We understand life happens and will work with you to find a new time.
With Less Than 24 Hours Notice
Sessions cancelled with less than 24 hours' notice may be forfeited and counted as used. This protects the coach's time that was reserved for you.
If you are using a payment plan, all remaining payments must still be completed, even if you decide to stop attending sessions.
Failure to complete payments may result in suspension of coaching services until the balance is settled.
By booking coaching with a payment plan, you agree to complete the full payment schedule as outlined in your agreement.
Generally Non-Refundable
Workshop tickets are generally non-refundable once purchased. This is because workshops have limited capacity and tickets secure your reserved spot.
Transferable Tickets
In some cases, tickets may be transferable to another date or another person. Please contact us to discuss your options.
Workshop Cancelled by FORGE
If FORGE Coaching cancels a workshop, you will receive a full refund or the option to transfer to an alternative date.
7 Days' Notice Required
A minimum of 7 days' notice is required to reschedule or cancel an organisational workshop or training session.
Non-Refundable Deposits
If a deposit is required to secure the booking, it is non-refundable once the booking is confirmed.
Late Cancellations
Late cancellations (less than 7 days) may incur a cancellation fee or result in loss of deposit, as time has been reserved and preparation work completed.
Digital products include PDFs, templates, worksheets, downloads, and other digital tools.
Non-Refundable Once Downloaded or Accessed
All digital products are non-refundable once access has been granted or files have been downloaded.
Why? Because digital content cannot be "returned" once you have received it. Once downloaded, you have permanent access to the material.
This policy is in line with UK consumer law on digital content. When you purchase digital goods and begin downloading or accessing them, you waive your right to a cooling-off period (14-day cancellation right) as outlined in the Consumer Contracts Regulations 2013.
Once you have logged into the course platform or accessed any course modules, the course becomes non-refundable.
This is because you have begun consuming the digital content.
If you have not yet accessed the course at all, you may request a refund within 14 days of purchase.
This aligns with UK distance selling regulations.
Refunds Available If:
You must notify us within 7 days of receipt
Contact [email protected] with photos of damage
You may need to return the book to receive a refund or replacement
Non-Refundable Once Downloaded
E-books and digital versions of books are non-refundable once downloaded, as they cannot be returned.
Please review the book description and preview (if available) before purchasing to ensure it meets your needs.
We want to ensure you have full access to any products or courses you purchase. If you experience technical problems:
Contact Support Immediately
Email [email protected] with details of the issue you're experiencing.
We'll Work to Resolve It
FORGE Coaching will make reasonable efforts to resolve technical issues promptly so you can access your purchased content.
Refund Only If Unresolvable
Technical problems alone do not automatically qualify for a refund unless we cannot restore your access after reasonable troubleshooting efforts.
Note: User-side technical issues (poor internet connection, outdated browser, device incompatibility) do not qualify for refunds. We will still help troubleshoot where possible.
We understand that life can be unpredictable. In rare or compassionate circumstances, FORGE Coaching may consider refund or rescheduling requests at its discretion.
Examples of Exceptional Circumstances:
Contact [email protected] to discuss your situation
Each case is reviewed individually with compassion and understanding
Important: Approval is at the discretion of FORGE Coaching and is not guaranteed
Documentation may be requested to support your request
Contact Us First
If you have any concerns about a purchase or believe you were charged incorrectly, please contact FORGE Coaching directly before initiating a chargeback with your bank or card provider.
Why contact us first?
Consequences of Unauthorised Chargebacks:
We take payment disputes seriously and will work with payment processors and legal authorities if necessary to resolve fraudulent claims.
If you have any questions about this Refund Policy, need to request a refund (where eligible), or want to discuss your situation, please contact us:
FORGE Coaching
Operated by James Hamell
Location
Gloucestershire, United Kingdom
We aim to respond to all refund requests within 2-3 business days.
This Refund Policy is designed to be fair to both customers and FORGE Coaching. We appreciate your understanding and cooperation.
Last updated: 27 November 2025